An indispensable part of the corporate policy of our company is the effective quality policy. The quality services offered services is aligned to the fulfillment of complete customer satisfaction. The quality policy is understood as a specific guide to the design of customer-oriented and internal activities and processes. The principles of the quality policy declared by the management are:
- Our services focus on optimum customer benefit.
- Our range of services is based on the needs of our customers. The innovations resulting are planned and implemented in a market-oriented manner.
- It is our declared goal, to perform any offered service from the beginning to the complete with the customer satisfaction.
- The benchmark for the quality of our service is determined by the customer. This judgment is decisive for us.
- We want to strengthen the trust of our customers and partners in order to maintain the long-term cooperation.
- We use every point of weaknesses in our processes to improve our services.
- We constantly optimize our internal processes in order to offer our services with competitive prices.
- As part of our commitment to maintaining exceptional quality and client satisfaction, we ensure that all client feedback, inquiries, or concerns are acknowledged and addressed promptly. Our standard response time is within two (2) hours during regular business hours.
- We are committed to ensuring the competency of our employees and inspectors by hiring qualified personnel, providing ongoing training to meet job-specific requirements, and regularly evaluating their performance. This approach enables our team to perform their duties with accuracy, efficiency, and excellence, contributing to the highest standards of quality and client satisfaction.
- To enhance performance, efficiency, and safety, we prioritize assigning inspectors who are located near the inspection site whenever possible. This approach minimizes transportation-related risks, reduces travel time, and allows inspectors to focus on delivering accurate and high-quality inspection services.
- The safety and health of our employees and inspectors are of utmost importance to us. We are committed to providing regular training and guidance to ensure they work in a safe and proper manner. Furthermore, we equip them with the necessary personal protective equipment (PPE) to perform their duties safely and efficiently, in alignment with industry standards and best practices.
Every employee is obliged to contribute to the realization of the declared quality policy. This means particularly that the activities of all employees are aligned to the quality of services and avoid mistakes. From today, the management sets the quality policy – as a commitment to quality – in force.
Date: 15.01.2025,
General Manager (Shahram Honarvar, Soheil Anbari)
